This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management - Continual Service Improvement. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Continual Service Improvement domain of the ITIL® Service Lifecycle.
Driving the cultural change needed to make CSI a fundamental part of your organization is critical to your success! In this program you will learn practical skills in driving the systemic change that is needed to make CSI really “continual” and to drive improving process and service maturity across your organization.
Driving the cultural change needed to make CSI a fundamental part of your organization is critical to your success! In this program you will learn practical skills in driving the systemic change that is needed to make CSI really “continual” and to drive improving process and service maturity across your organization.