The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use.
- ITIL Certification – ITIL Capability - Service Offerings and Agreements (SOA)
- ITIL Certification – ITIL Capability - Planning, Protection and Optimization (PPO)
- ITIL Certification – ITIL Capability – Release Control and Validation (RCV)
- ITIL Certification – ITIL Capability – Operational Support Analysis (OSA)
Please contact Deep Creek Center for information.
It is only a solution if it produces the desired results.
It is only a solution if it produces the desired results.
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