The Release, Control, and Validation (RCV) course is intended to help organizations establish effective and efficient controls for optimizing the business value of changes, managing risk, and preparing for successful transition of new and changed services by ensuring user, customer, and operational readiness.
- Home
- ITIL 3/2011 Capability Release Control and Validation (RCV)
ITIL® 3/2011 Capability Release Control and Validation (RCV)
What You Will Accomplish
The Release, Control and Validation subject areas are:
- Change Management
- Service Release and Deployment Management
- Service Validation and Testing
- Service Asset and Configuration Management
- Knowledge Management
- Request Fulfillment
- Service Evaluation
Who Should Attend
The Service Capability series will be of interest to candidates who wish to be certified in a deep level understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum; however, the primary focus is the process activities, execution and use throughout the Service Lifecycle. Job Roles Include:
- Service Transition Managers
- Enterprise Architects
- Business Analysts
- Project Managers
- Change Managers
- Risk Managers
- Configuration Managers
- Release and Deployment Managers
- Validation and Testing Managers
- Knowledge Managers
- Service Catalog and/or Request Fulfillment Managers
Please contact Deep Creek Center for information on scheduling a course.
Course Length |
5 days |
Credits Earned |
38 PDU credits 4 ITIL credits |
Course Outline
Introduction to RCV
- Governance
- Management
- Quality
- Defining Key Interfaces
- Challenges, CSFs, and Risks
- Change Policy
- Types of Changes
- Change Models
- Standard Changes
- Establishing a Change Advisory Board
- Change Process Activities
- Requesting Changes
- Assessing Changes
- Cost, Risk, and Value
- Authorizing Changes
- Change Authorization Matrix
- Build/Coordination of Change
- Post Implementation Reviews
- Challenges, CSFs, and Risks
- SACM Policy
- Configuration Models
- Configuration Management Systems (CMS)
- Definitive Media Library (DML) and definitive spares
- Configuration baselines
- Management and Planning
- Configuration Identification
- Configuration Control
- Status Accounting
- Audit and Verification
- Challenges, CFS, and Risks
Release and Deployment Management
- Balancing Cost and Risk
- Release Units and Identification
- Release Design Options
- Release and Deployment Models
- Build and Test Environment Management
- Deployment planning (readiness)
- Transfer, deploy, and retire
- Early Life Support
- Challenges, CSFs, and Risks
- Policy guidelines
- Establishing testing strategy
- Test models
- Business and Use Testing
- Operations and Service Testing
- Establishing a testing Approach
- Reporting
- Clean Up and Closure
- Challenges, CSFs, and Risks
- Receiving Requests
- Logging and Validation
- Approvals
- Categorization and Prioritization
- Using Request Models
- Challenges, CSFs, and Risks
Change Evaluation
- Evaluation of Business Fit and performance vs goals
- Manage Deviations
- What would it mean if…?
- Service Design Evaluation
- Pre-Deployment Evaluation
- Acceptance Evaluation
- Evaluation Plans
- Effects of Changes
- Evaluating Predicted and Actual Performance
- Evaluation Report
- Challenges, CSFs, and Risks
- The DIKW Model
- Service Knowledge Management System
- KM Strategy
- Knowledge Transfer
- Usage of SKMS
- Challenges, CSFs, and Risks
- Using the ITIL Generic Roles
- RCV Roles and Responsibilities
- Planning Technology
- Technology Implementation
- Implementation Planning
- Challenges, CSFs and Risks
Prerequisites
ITIL Foundation Certificate in IT Service Management along with IT or ITSM operational experience.Exam
An optional eight-question, ninety-minute, closed book, multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course. Certification is through Peoplecert. Candidates must have attended an accredited training course (instructor led or online) to sit for the exam. Each student will be awarded three credits towards ITIL Expert® certification upon successful completion of the exam.Reference Material
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
Please contact Deep Creek Center for information.
It is only a solution if it produces the desired results.
It is only a solution if it produces the desired results.
ITIL® is a registered trademark of Axelos Ltd.