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  • ITIL 3/2011 Capability Planning, Protection and Optimization (PPO)
The Planning, Protection, and Optimization (PPO) course is intended to help organizations establish organizational capabilities for managing the effective delivery of the required service warranty for the services they deliver to their customers. They will learn to rightsize resilience and redundancy, utilization, performance, future planning and budgeting, demand/supply modeling, IT service continuity, and information security needs.

What You Will Accomplish

The Planning, Protection and Optimization subject areas are:
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Demand Management
  • Risk Management
  • Information Security Management

Who Should Attend

The Service Capability series will be of interest to candidates who wish to be certified in a deep level understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum; however the primary focus is the process activities, execution and use throughout the Service Lifecycle. Job Roles Include:
  • Service Design Managers
  • Enterprise Architects
  • Business Analysts
  • Project Managers
  • Solution Developers
  • Risk Managers
  • Enterprise Analysts
  • Service Level Managers
  • Service Catalog Manager
  • Service Planners
Please contact Deep Creek Center for information on scheduling a course.
Course Length
 5 days
Credits Earned
 38 PDU credits
4 ITIL credits

Course Outline

Introduction to PPO
  • The Context of Service Design
  • Conceptual Framework
  • Five Aspects of Service Design
  • Design Coordination and SDPs
  • Metrics Tree
  • Continuity and Security
  • Performance Tuning and Operational Support
  • Challenges, CSFs, and Risks
Availability Management
  • Availability Focus
  • Reactive and Proactive Availability
  • Monitoring, Measurement, Analysis, and Reporting
  • Expanded Incident Lifecycle
  • Service Failure Analysis (SFAs)
  • Availability Requirements
  • Design Building Blocks
  • Component Failure Impact Analysis (CFIA)
  • Fault Tree Analysis (FTA)
  • Management of Risk (M_o_R)
  • Challenges, CSFs, and Risks
Capacity Management
  • Business Capacity – future planning
  • Service Capacity – end-to-end performance
  • Component Capacity – managing utilization
  • Performance Tuning and Optimization
  • Threshold Management
  • Analytical and Simulation Modeling
  • Application Sizing
  • Challenges, CSFs, and Risks
IT Service Continuity Management
  • Aligning IT with Business Continuity Strategy
  • Initiation
  • Policy, Scope, Terms, Invocation
  • Requirements and Strategy
  • Business Impact Analysis
  • Risk Analysis
  • Recovery Options
  • Organization and Implementation Planning
  • Testing
  • Operational Support, Training, and Awareness
  • Challenges, CSFs, and Risks
Information Security Management
  • Business Security Alignment
  • Information Security Policies
  • Building a Security Management Framework
  • Classifying Information Assets
  • Establishing Controls
  • Breach Management
  • Reviews and Audits
  • Challenges, CSFs, and Risks
Demand Management
  • Activity-based Demand Management
  • Patterns of Business Activity (PBAs)
  • User Profiles (UPs)
  • Demand Modeling
  • Core, Enabling, and Enhancing Services
  • Service Packages
  • Challenges, CSFs, and Risks
Organizing, Technology, and Implementation
  • Defining RACI Models
  • Using the ITIL Generic Roles
  • SOA Roles and Responsibilities
  • Planning Technology
  • Technology Implementation
  • Requirements Engineering
  • Data Management
  • Architectures
  • Implementation Planning
  • Challenges, CSFs and Risks


Please contact Deep Creek Center for information.
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