ITIL® 3/2011

Today's organizations are becoming ever more reliant on IT to meet and maintain business objectives. ITIL® (the IT Infrastructure Library®) provides guidance on how to effectively build, deploy, support, and improve services to enable your business.

We are an authorized provider of ITIL® integrated learning plans that often begin with ITIL Foundations and culminate with an "ITIL Master®" certification.

ITIL's systematic approach to managing IT services provides benefits such as:

Reduced Costs
Higher Productivity
Improved IT Service Delivery
Higher customer Satisfaction

Course of Study

Orientation programs-Short 1-day overview programs to provide general awareness of ITIL processes and the service lifecycle. Included are traditional instructor-led and e-learning orientation programs, as well as simulation games.

All Certification Programs begin with ITIL Foundations. From there, there are two tracks:

The Capstone course for ITIL Certification is ITIL Certification - Managing Across the Lifecycle (MALC); successful completion of the Capstone (and the underpinning Lifecycle or Capability courses) leads to the ITIL Expert certification. All programs are fully accredited and taught exclusively by senior ITIL Experts.

Mentoring and Support Services – Deep Creek offers its customers a number of integrated simulation, mentoring, and workshop programs for customers looking to jumpstart their IT Service Management initiatives. These 2-4 day programs include simulations, Service Management orientation and awareness, executive briefings on ITSM value propositions and critical success factors, as well as cultural change management and continuous improvement. Many of our programs target the creation of one or more process models, service models, or process/tool alignment activities. Since most of these workshops are highly tailored to your situation, contact us for an opportunity to discuss your needs in detail.