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340.18 ITIL Capability- Operational Support and Analysis (OSA)
September 9, 2019 - September 13, 2019$2900
ITIL Capability- Operational Support and Analysis (OSA)
This five-day hands-on program leads to a Certificate in ITIL Service Capability Management – Operational Support and Analysis. The Service Capability series is focused on role-based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Operational Support and Analysis subject areas are:
- Event Management
- Incident Management
- Request Fulfillment
- Problem Management
- Access Management
- Service Desk
- Technical Management
- IT Operations Management
- Application Management
ITIL® is a registered trademark of Axelos Ltd.