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330.19 ITIL Capability- Planning, Protection and Optimization (PPO)
November 18, 2019 - November 22, 2019$2900
This five-day hands-on program leads to a Certificate in ITIL Service Capability Management – Planning, Protection and Optimization. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Planning, Protection and Optimization subject areas are:
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Demand Management
- Risk Management
- Information Security Management
ITIL® is a registered trademark of Axelos Ltd.