This five-day hands-on program leads to a Certificate in ITIL Service Capability Management – Planning, Protection and Optimization. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Planning, Protection and Optimization subject areas are:

• Availability Management
• Capacity Management
• IT Service Continuity Management
• Demand Management
• Risk Management
• Information Security Management