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320.18 ITIL Capability- Service Offerings and Agreements (SOA)
August 12, 2019 - August 16, 2019$2900
This five-day hands-on program leads to a Certificate in ITIL Service Capability Management – Service Offerings and Agreements. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Service Offerings and Agreements subject areas are:
- Service Portfolio Management
- Service Level Management
- Service Catalogue Management
- Demand Management
- Supplier Management
- Financial Management
ITIL® is a registered trademark of Axelos Ltd.