320.18 ITIL Capability- Service Offerings and Agreements (SOA)

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320.18 ITIL Capability- Service Offerings and Agreements (SOA)

August 12, 2019 - August 16, 2019

$2900

This five-day hands-on program leads to a Certificate in ITIL Service Capability Management – Service Offerings and Agreements. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Service Offerings and Agreements subject areas are:

  • Service Portfolio Management
  • Service Level Management
  • Service Catalogue Management
  • Demand Management
  • Supplier Management
  • Financial Management

ITIL® is a registered trademark of Axelos Ltd.

Details

Start:
August 12, 2019
End:
August 16, 2019
Cost:
$2900
Event Category:

Venue

Live Online

Organizer

Deep Creek Center
Phone:
410-456-4217
Email:
info@deepcreekcenter.com
View Organizer Website