320.15 ITIL Capability- Service Offerings and Agreements (SOA)

- This event has passed.
320.15 ITIL Capability- Service Offerings and Agreements (SOA)
November 5, 2018 - November 9, 2018
$2,900.00This five-day hands-on program leads to a Certificate in ITIL Service Capability Management – Service Offerings and Agreements. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Service Offerings and Agreements subject areas are:
- Service Portfolio Management
- Service Level Management
- Service Catalogue Management
- Demand Management
- Supplier Management
- Financial Management