ITIL Capability ITIL Service Offerings and Agreements (SOA) self-paced e-learning 2019

The 5 day ITIL Capability Service Offerings and Agreements (SOA) course is intended to help organizations establish consistent practices in strategic planning, portfolio management, service level management, and supplier management to set, manage, and deliver to their customers’ expectations.

It will prepare a candidate for the Certification exam through the Peoplecert. Candidates must have attended an accredited training course (instructor led or online) to sit for the exam. Each student will be awarded three credits towards ITIL Expert® certification upon successful completion of the exam.

All e-learning courses are professionally produced, streaming video-based courses. E-learning courses provide the same learning materials, including slides, review questions and instruction as a live or live-over-web course. The course includes the exam.

Students gain unlimited access to the course for 90 days once the course is activated.

A detailed course outline can be found here.

Please contact Deep Creek Center with any questions.

Please contact Deep Creek Center for information.
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