This five-day hands-on program leads to a Certificate in ITIL Service Capability Management – Release, Control, and Validation. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Release, Control and Validation subject areas are:

• Change Management
• Service Release and Deployment Management
• Service Validation and Testing
• Service Asset and Configuration Management
• Knowledge Management
• Request Fulfillment
• Service Evaluation

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