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310.10 Release, Control and Validation
May 8, 2017 - May 12, 2017$2900
This course leads to a Certificate in ITIL Service Capability Management – Release, Control & Validation. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Release, Control and Validation subject areas are:
- Change Management
- Service Release and Deployment Management
- Service Validation and Testing
- Service Asset and Configuration Management
- Knowledge Management
- Request Fulfillment
- Service Evaluation
The course includes courseware and the exam. Students are required to hold a valid ITIL Foundations certificate.