This program is for IT professionals establishing oversight and control of an ITSM program who require effective skills in governance modeling and alignment, risk management, and oversight over the creation and execution of effective value streams to produce desired customer outcomes.

All e-learning courses are professionally produced, streaming video-based courses. E-learning courses provide the same learning materials, including slides, review questions and instruction as a live or live-over-web course. The course includes the exam.

Students gain unlimited access to the course for 365 days after activation.

For a course outline please see here.

Please contact Deep Creek Center with any questions.