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230.16 ITIL Lifecycle Service Operation (SO)
January 28 - January 30$2100
ITIL Lifecycle Service Operation (SO)®
This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Operation. This program provides detailed information on the processes, functions, tools, roles, and implementation support needed to deliver and sustain quality IT Services in the live production environment.
- Introduction to Service Operation
- Service Operations Principles
- Service Operation Processes
- Common Service Operation Activities
- Organizing Service Operation: Functions
- Organizational Structures
- Roles and Responsibilities
- Technology Considerations
- Implementation Considerations