ITIL Lifecycle Service Operation (SO)®

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Operation. This program provides detailed information on the processes, functions, tools, roles, and implementation support needed to deliver and sustain quality IT Services in the live production environment.

• Introduction to Service Operation
• Service Operations Principles
• Service Operation Processes
• Common Service Operation Activities
• Organizing Service Operation: Functions
• Organizational Structures
• Roles and Responsibilities
• Technology Considerations
• Implementation Considerations