- This event has passed.
230.12 ITIL Lifecycle Service Operation (SO)
January 22, 2018 - January 24, 2018$2300
ITIL Lifecycle Service Operation (SO)®
This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Operation. This program provides detailed information on the processes, functions, tools, roles, and implementation support needed to deliver and sustain quality IT Services in the live production environment.
- Introduction to Service Operation
- Service Operations Principles
- Service Operation Processes
- Common Service Operation Activities
- Organizing Service Operation: Functions
- Organizational Structures
- Roles and Responsibilities
- Technology Considerations
- Implementation Considerations