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230.11 ITIL 2011 Lifecycle – Service Operation
March 2, 2015 - March 4, 2015$2100
This three-day ITIL 2011 Service Operation online course provides detailed information on the processes, functions, tools, roles, and implementation support needed to deliver and sustain quality IT Services in the live production environment.
The course includes courseware and the exam.
A detailed course outline can be found here.