230.00 ITIL Service Lifecycle Management: Service Operation self-paced e-learning

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Operation. This program provides detailed information on the processes, functions, tools, roles, and implementation support needed to deliver and sustain quality IT Services in the live production environment. 

This course will allow you to:
• Establish effective operational monitoring and support practices that help improve responsiveness to operational failures while reducing false positives
• Develop process activities and explore procedural choices and tool alignment in managing incidents and service requests
• Create effective functional alignment and roles among your Service Desk, Operations team, and technical specialists
• Create and align common service operation activities to gain efficiencies
• Implement effective metrics and measures and effective use of industry tools to support your processes
All e-learning courses are professionally produced, streaming video-based courses. E-learning courses provide the same learning materials, including slides, review questions and instruction as a live or live-over-web course. This certification course includes the exam.

Students gain unlimited access to the course for 90 days.

A detailed course outline can be found here.

Please contact Deep Creek Center with any questions.

Please contact Deep Creek Center for information.
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