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221.08 ITIL ® Specialist: Drive Stakeholder Value
April 14, 2021 - April 16, 2021
221.00 ITIL ® Specialist: Drive Stakeholder Value
This three-day hands-on program leads to a ITIL Specialist Certificate in ITIL Drive Stakeholder Value. This program is for IT professionals designing customer journeys, creating and fostering stakeholder relationships, shaping demand and defining service offerings, onboarding and offboarding customers and users, creating feedback and improvement opportunities, and validating service value and outcomes..