ITIL Lifecycle Service Transition (ST)

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL™ Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Transition areas:

• Introduction to Service Transition
• Service Transition Principles
• Service Transition Processes
• Service Transition related activities
• Organization and technology for Service Transition
• Understanding Implementation approaches, Service Transition roles, Challenges, Critical success factors and risks