ITIL Lifecycle Service Design (SD)

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Design. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Design domain of the ITIL® Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Design areas:

• Introduction to Service Design
• Service Design Principles
• Service Design Processes
• Service Design technology related activities
• Organization and technology for Service Design
• Understanding Implementation approaches, Challenges, Critical success factors & risks