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200.20 ITIL Lifecycle Service Strategy (SS)
October 7, 2019 - October 9, 2019$2100
ITIL Lifecycle Service Strategy (SS)
This three-day hands on program leads to a Certificate in ITIL Service Lifecycle Management – Service Strategy. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Strategy domain of the ITIL® Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Strategy areas:
- Leading discussions on Service Strategy
- Defining services and market spaces
- Conducting strategic analysis
- Applying Financial Management
- Managing demand
- Driving strategy through the Service Lifecycle
- Understanding Critical success factors and risks
ITIL® is a registered trademark of Axelos Ltd.