ITIL Lifecycle Service Strategy (SS)

This three-day hands on program leads to a Certificate in ITIL Service Lifecycle Management – Service Strategy. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Strategy domain of the ITIL® Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Strategy areas:

• Leading discussions on Service Strategy
• Defining services and market spaces
• Conducting strategic analysis
• Applying Financial Management
• Managing demand
• Driving strategy through the Service Lifecycle
• Understanding Critical success factors and risks