ITSM Awareness: Executive Overview E-Learning

This in-depth training course is a cost-effective and impactful way to introduce an Executive management team to the concepts, relationships and benefits of an IT Service Management program using well accepted IT frameworks, methods and standards.

The one-day “ITSM Awareness and Value” program discusses IT Service Management and its contribution to demonstrable IT service value, and introduces the attendee to the Service Lifecycle and IT Service Management process objectives, activities, relationships, benefits and critical success factors.

All e-learning courses are professionally produced, streaming video-based courses. E-learning courses provide the same learning materials, including slides, review questions and instruction as a live or live-over-web course. This course does not include a certification and has no exam.

Students gain unlimited access to the course for 90 days.

A detailed course outline can be found here.

Please contact Deep Creek Center with any questions.

Please contact Deep Creek Center for information.
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