ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches. In this 2 day course you will learn the core aspects of the ITIL Framework and how to use it to improve the quality of services you deliver to your customers.A voucher for the certification exam is included with the course fee.

For a course outline please see here.