104.01 ITIL 4 Foundations

ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches. In this 2 day course you will learn the core aspects of the ITIL Framework and how to use it to improve the quality of services you deliver to your customers.

For a course outline please see here.