Archive of month: December 2013

Blended learning – a new concept that isn’t new

Blended learning programs have been around for as long as people have been learning. The core idea of course is very simple. Instead of a “one-size-fits-all” approach to learning a new set of knowledge or skills, combine multiple approaches in a way that provides the student with flexibility that allow adaptation to support different learning […]
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Business analysts crack the code for IT/business alignment and integration

Regardless of the job boards or “skills in demand” surveys you watch, one of the fastest growing areas in IT is that of the Business Analyst. Now, it may end up taking some slightly different titles…Requirements Engineer, Service Manager, or even Business Process Modeler, but make no mistake, this is a critical job role for […]
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Filling the ITIL void

As many of you know, I’ve been intimately involved with ITIL practice for more than 10 years.  I am launching this Lessons Learned, user-consortium-driven blog to document good practices based on the ITIL and other frameworks. My hope is that this will be a great place to get facts and support for making ITIL work […]
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Blocking and tackling — establishing a culture of CSI

The more I read, and the older I get, the more focused I become on results. At the end of the day, people care about outcomes, and are less picky about the path we take to achieve them. Many of the success stories about ITIL are really success stories about the culture of CSI. You’ll […]
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PM and ITIL

I have been thinking about Carol’s and IT Skeptic’s comments about PM (and have read the thread he pointed me to, and an awful lot more) and I still think this comes down to a simpler notion. We have a yawning, enormous gap in most IT organizations between Design and Operations, in many cases cast […]
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