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February 2018

310.10 ITIL Capability- Release Control and Validation (RCV)

February 26 - March 2

This five-day hands-on program leads to a Certificate in ITIL Service Capability Management - Release, Control, and Validation. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Release, Control and Validation subject areas are: Change Management…

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100.53 ITIL Foundations

February 28 - March 2
$1900

This three-day Foundation certification training program introduces the student to the fundamentals of IT Service Management. This course prepares students for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying successful ITIL-based Service Management programs. The course includes courseware and the exam. Students who take the ITIL Foundation class with Deep Creek Center have a 98% pass rate.

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March 2018

500.40 Business Analysis for the IT Professional

March 5 - March 8
$2100

The business analyst role has evolved from that of a business procedures analyst to that of a business liaison between the non-technical user community and the technical solution providers. This course provides proactive, introductory coverage of the knowledge and skills essential to business analysts today and the foreseeable future.

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340.10 ITIL Capability- Operational Support and Analysis

March 5 - March 9

This five-day hands-on program leads to a Certificate in ITIL Service Capability Management - Operational Support and Analysis. The Service Capability series is focused on role-based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Operational Support and Analysis subject areas are: Event Management Incident…

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510.21 Modeling Techniques for the Business Analyst

March 12 - March 15
$2100

Register Below! Business Analysts are responsible for clear communication between IT and  key business participants. By clearly communicating business requirements among key stakeholders, business analysts clarify business requirements, foster better collaboration for IT solution design and build, and create clear validation points to ensure a successful outcome. This class focuses on the many types of modeling techniques that are used by the business analyst in system development and provides hands-on experience for attendees to learn how to develop and interpret…

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250.10 ITIL Practitioner

March 12 - March 14

This two-day hands-on ITIL 2011 Practitioner certification training program introduces the student to implementation techniques for applying the fundamentals of IT Service Management. Accredited by ACQUIROS, the course helps students prepare for the ITIL Practitioner certification exam along with acquiring detailed tools and templates and practical experience in planning and executing an improvement approach to implementing ITSM in their organizations. All Deep Creek instructors have extensive practical experience in consulting, mentoring, and direct implementation of ITSM processes and tools for…

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520.20 Software Quality Assurance

March 19 - March 21
$2100

Register Below! Proactive SQA™ is a key basis of significant value-enhancing revisions to IEEE SQA Std. 730’s often-resisted “traffic cop” enforcement of procedural compliance. SQA also addresses but is not synonymous with tail-end quality control (QC) testing, catching errors right before they go out the door when they are too expensive and risky to fix. Effective systems organizations realize SQA can and should do far more, contributing proactively to assure the software process in fact does the right things well…

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630.16 Project Management Professional (PMP)®

March 19 - March 23
$2900

The Project Management Institute PMP® Credential, proves and ensures your knowledge about important project management processes including scope management, risk management, stakeholder management, budget planning and resource management. This credential is the most authoritative credential for project managers in the United States.

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300.10 ITIL Capstone- Managing Across the Lifecycle (MALC)

March 19 - March 23

This 5 day CSME/APMG accredited training program is for individuals seeking to take the final class to ITIL Expert. Candidates for this class must already hold the ITIL Foundation Certificate plus have obtained a further 15 credits from the ITIL Service Lifecycle track, the ITIL Service Capability track or a balanced selection from both ITIL Service Lifecycle and Service Capability qualifications. Documentary evidence of this must be presented to gain admission to this certification level. Candidates will gain competencies in…

Find out more »

100.54 ITIL Foundations

March 26 - March 28
$1900

This three-day Foundation certification training program introduces the student to the fundamentals of IT Service Management. This course prepares students for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying successful ITIL-based Service Management programs. The course includes courseware and the exam. Students who take the ITIL Foundation class with Deep Creek Center have a 98% pass rate.

Find out more »
April 2018

500.41 Business Analysis for the IT Professional

April 2 - April 5

The business analyst role has evolved from that of a business procedures analyst to that of a business liaison between the non-technical user community and the technical solution providers. This course provides proactive, introductory coverage of the knowledge and skills essential to business analysts today and the foreseeable future.

Find out more »

200.13 ITIL Lifecycle Service Strategy (SS)

April 4 - April 6

This three-day hands on program leads to a Certificate in ITIL Service Lifecycle Management – Service Strategy. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Strategy domain of the ITIL® Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Strategy areas: Leading discussions on Service Strategy Defining…

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530.14 Effective Use Case Development

April 9 - April 12
$2100

This four-day class presents an up-to-date, practical guide to use case writing.  Expanding on the classic treatment of use cases, this class provides software developers with a “nuts-and-bolts” tutorial for writing. The course thoroughly covers introductory, intermediate, and advanced concepts in use case development. During the class the instructor will use examples of both good and bad use cases to reinforce the student’s learning. The course includes courseware and the exam. A detailed outline of the class can be found…

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210.13 ITIL Lifecycle Service Design (SD)

April 9 - April 11

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Design. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Design domain of the ITIL® Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Design areas: Introduction to Service Design Service Design Principles…

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540.20 Effective Methods of Software Testing Workshop

April 16 - April 18
$2100

Register Below! Proactive Testing™  delivers better software in less time through more effective testing with results that overcome traditional user, manager, and developer resistance. Applying strategies and techniques that spot many common ordinarily-overlooked risks, Proactive Testing™ makes sure the most important unit/component, integration/assembly, system, and UAT testing is done in the shortest window. Catching more defects early allows easier fixes and prevents showstoppers and other costly errors. Proactive Testing™ can cut developer time, effort, and aggravation. After establishing core concepts,…

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220.13 ITIL Lifecycle Service Transition (ST)

April 16 - April 18

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL™ Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Transition areas: Introduction to Service Transition Service Transition Principles Service…

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230.13 ITIL Lifecycle Service Operation (SO)

April 23 - April 25

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Operation. This program provides detailed information on the processes, functions, tools, roles, and implementation support needed to deliver and sustain quality IT Services in the live production environment. Introduction to Service Operation Service Operations Principles Service Operation Processes Common Service Operation Activities Organizing Service Operation: Functions Organizational Structures Roles and Responsibilities Technology Considerations Implementation Considerations

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240.13 ITIL Lifecycle Continual Service Improvement (CSI)

April 30 - May 2

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Continual Service Improvement. In this program you will learn practical skills in driving the systemic change that is needed to make CSI really “continual” and to drive improving process and service maturity across your organization. Introduction to Continual Service Improvement Continual Service Improvement Principles Continual Service Improvement Process Continual Service Improvement Methods and Techniques Continual Service Improvement technology related activities Organization and technology for Continual Service…

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May 2018

510.22 Modeling Techniques for the Business Analyst

May 7 - May 10
$2100

Register Below! Business Analysts are responsible for clear communication between IT and  key business participants. By clearly communicating business requirements among key stakeholders, business analysts clarify business requirements, foster better collaboration for IT solution design and build, and create clear validation points to ensure a successful outcome. This class focuses on the many types of modeling techniques that are used by the business analyst in system development and provides hands-on experience for attendees to learn how to develop and interpret…

Find out more »

320.11 ITIL Capability- Service Offerings and Agreements (SOA)

May 7 - May 11

This five-day hands-on program leads to a Certificate in ITIL Service Capability Management - Service Offerings and Agreements. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Service Offerings and Agreements subject areas are: Service Portfolio…

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520.21 Software Quality Assurance

May 14 - May 16
$2100

Register Below! Proactive SQA™ is a key basis of significant value-enhancing revisions to IEEE SQA Std. 730’s often-resisted “traffic cop” enforcement of procedural compliance. SQA also addresses but is not synonymous with tail-end quality control (QC) testing, catching errors right before they go out the door when they are too expensive and risky to fix. Effective systems organizations realize SQA can and should do far more, contributing proactively to assure the software process in fact does the right things well…

Find out more »

630.17 Project Management Professional (PMP)®

May 14 - May 18
$2900

The Project Management Institute PMP® Credential, proves and ensures your knowledge about important project management processes including scope management, risk management, stakeholder management, budget planning and resource management. This credential is the most authoritative credential for project managers in the United States.

Find out more »

330.11 ITIL Capability- Planning, Protection and Optimization (PPO)

May 14 - May 18

This five-day hands-on program leads to a Certificate in ITIL Service Capability Management - Planning, Protection and Optimization. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Planning, Protection and Optimization subject areas are: Availability Management…

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310.11 ITIL Capability- Release Control and Validation (RCV)

May 21 - May 25

This five-day hands-on program leads to a Certificate in ITIL Service Capability Management - Release, Control, and Validation. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Release, Control and Validation subject areas are: Change Management…

Find out more »

710.11 Scrum Master Certified

May 30 - May 31
$1600

The Scrum Master Certified training program, accredited by SCRUMstudy, provides an in-depth understanding of the Scrum framework as well as the components, roles and processes of Scrum. Students finish the course prepared to take the Scrum Master Certification exam and implement Scrum in their organizations.

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June 2018

340.11 ITIL Capability- Operational Support and Analysis (OSA)

June 4 - June 8

This five-day hands-on program leads to a Certificate in ITIL Service Capability Management - Operational Support and Analysis. The Service Capability series is focused on role-based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Operational Support and Analysis subject areas are: Event Management Incident…

Find out more »

250.11 ITIL Practitioner

June 11 - June 13

This two-day hands-on ITIL 2011 Practitioner certification training program introduces the student to implementation techniques for applying the fundamentals of IT Service Management. Accredited by ACQUIROS, the course helps students prepare for the ITIL Practitioner certification exam along with acquiring detailed tools and templates and practical experience in planning and executing an improvement approach to implementing ITSM in their organizations. All Deep Creek instructors have extensive practical experience in consulting, mentoring, and direct implementation of ITSM processes and tools for…

Find out more »

250.11 ITIL Practitioner Copy

June 11 - June 13

This two-day hands-on ITIL 2011 Practitioner certification training program introduces the student to implementation techniques for applying the fundamentals of IT Service Management. Accredited by ACQUIROS, the course helps students prepare for the ITIL Practitioner certification exam along with acquiring detailed tools and templates and practical experience in planning and executing an improvement approach to implementing ITSM in their organizations. All Deep Creek instructors have extensive practical experience in consulting, mentoring, and direct implementation of ITSM processes and tools for…

Find out more »

300.11 ITIL Capstone- Managing Across the Lifecycle (MALC)

June 18 - June 22

This 5 day CSME/APMG accredited training program is for individuals seeking to take the final class to ITIL Expert. Candidates for this class must already hold the ITIL Foundation Certificate plus have obtained a further 15 credits from the ITIL Service Lifecycle track, the ITIL Service Capability track or a balanced selection from both ITIL Service Lifecycle and Service Capability qualifications. Documentary evidence of this must be presented to gain admission to this certification level. Candidates will gain competencies in…

Find out more »
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