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May 2018

310.11 ITIL Capability- Release Control and Validation (RCV)

May 21 - May 25

This five-day hands-on program leads to a Certificate in ITIL Service Capability Management - Release, Control, and Validation. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Release, Control and Validation subject areas are: Change Management…

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710.11 Scrum Master Certified

May 30 - May 31
$1600

The Scrum Master Certified training program, accredited by SCRUMstudy, provides an in-depth understanding of the Scrum framework as well as the components, roles and processes of Scrum. Students finish the course prepared to take the Scrum Master Certification exam and implement Scrum in their organizations.

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June 2018

340.11 ITIL Capability- Operational Support and Analysis (OSA)

June 4 - June 8

This five-day hands-on program leads to a Certificate in ITIL Service Capability Management - Operational Support and Analysis. The Service Capability series is focused on role-based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Operational Support and Analysis subject areas are: Event Management Incident…

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250.11 ITIL Practitioner

June 11 - June 13

This two-day hands-on ITIL 2011 Practitioner certification training program introduces the student to implementation techniques for applying the fundamentals of IT Service Management. Accredited by ACQUIROS, the course helps students prepare for the ITIL Practitioner certification exam along with acquiring detailed tools and templates and practical experience in planning and executing an improvement approach to implementing ITSM in their organizations. All Deep Creek instructors have extensive practical experience in consulting, mentoring, and direct implementation of ITSM processes and tools for…

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250.11 ITIL Practitioner Copy

June 11 - June 13

This two-day hands-on ITIL 2011 Practitioner certification training program introduces the student to implementation techniques for applying the fundamentals of IT Service Management. Accredited by ACQUIROS, the course helps students prepare for the ITIL Practitioner certification exam along with acquiring detailed tools and templates and practical experience in planning and executing an improvement approach to implementing ITSM in their organizations. All Deep Creek instructors have extensive practical experience in consulting, mentoring, and direct implementation of ITSM processes and tools for…

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300.11 ITIL Capstone- Managing Across the Lifecycle (MALC)

June 18 - June 22

This 5 day CSME/APMG accredited training program is for individuals seeking to take the final class to ITIL Expert. Candidates for this class must already hold the ITIL Foundation Certificate plus have obtained a further 15 credits from the ITIL Service Lifecycle track, the ITIL Service Capability track or a balanced selection from both ITIL Service Lifecycle and Service Capability qualifications. Documentary evidence of this must be presented to gain admission to this certification level. Candidates will gain competencies in…

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