Archives of #service strategy

Portfolio of What?

Many organizations struggle to understand and differentiate project portfolio management from service portfolio management. This is an important distinction, because project portfolio managers understandably focus on the project portfolio. This is useful, but ultimately misses the point of looking at the investment of service assets across the service lifecycle. The basic idea behind service portfolio […]
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Putting the Service in IT Service Management

Many people understandably think about ITIL as a process framework. When you describe good practices for 25+ processes and capabilities it seems a no brainer. Yet when you look at the books, their names, and their objectives, it becomes clear that processes are an important means (COBIT calls them one of seven enablers), but that […]
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What you need to know about ITIL

Was just reading a white paper that a co-worker of mine was using to help explain the basic objectives of ITIL, and it was reflective of its publishing time, mid-2007, when many of us were struggling to figure out exactly how the alignment of V2 processes and the V3 lifecycle would work. There are many good summaries […]
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