Archives of #Making ITIL Work

Deploying and Improving your Release and Deployment Management Process

[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button] Course Description An Implementation Workshop for Making ITIL Work™ Most organizations have invested in implementing release and deployment management in their organizations (even as a subset of change) and have invested in tools and training to improve the performance of their teams. Yet, for many organizations, there is a […]
Read More

Deploying and Improving your Incident Management Process and Service Desk

[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button] Course Description An Implementation Workshop for Making ITIL Work™ Most organizations have some type of help desk or service desk and have invested in tools and training to improve the performance of their teams. Yet, for many organizations, there is a stubborn lack of progress. High turnover, process/tool alignment, […]
Read More

Deploying and Improving your Configuration Management Process

[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button] Course Description An Implementation Workshop for Making ITIL Work™ Most organizations have invested in implementing configuration management in their organizations and have invested in tools and training to improve the performance of their teams. Yet, for many organizations, there is a stubborn lack of progress. High turnover, process/tool alignment, […]
Read More

Deploying and Improving your Change Management Process

[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button] Course Description An Implementation Workshop for Making ITIL Work™ Most organizations have invested in implementing change management in their organizations and have invested in tools and training to improve the performance of their teams. Yet, for many organizations, there is a stubborn lack of progress. High turnover, process/tool alignment, […]
Read More