Solutions

In our four core areas: ITIL®, Business Analysis, Project Management, and Information Security and Assurance, Deep Creek Center takes expertise to the next level.

Content Development

Most organizations are trying to do more with less, and this typically includes not having course developers, technical writers, or subject matter experts (SME’s) on staff for every type of technology solution. Deep Creek Center SME’s have produced hundreds of world-class classroom, live e-learning, and anytime e-learning courses in a broad and deep array of technology areas, including networking, voice-data convergence, Web design, application development, database administration, development, and design, storage networking, and operating systems. Our methodology avoids a mere recounting of product features and memorization in favor of tailoring training to verifiable business results and improving productivity.

Using our innovative Immersion Learning technique, we will build your learning solution so that students acquire real business skills while moving toward expertise in the subject matter. With ExpertsDirect™ we use only the top authorities in their fields to design and implement Deep Creek Center learning solutions so you can be sure of getting curriculum that is top notch. Our content development team will work with you at each step of the design process to ensure you are getting the product you want. Multiple checkpoints ensure quality control and satisfaction at each step of the process.

Certification Design

IT Certification programs are critical to the success of IT markets. They allow vendors a means of assessing and validating the quality of the technicians and system architects who will work with their systems. A well designed certification demonstrates to customers that the vendor stands behind their products. By providing a way to develop and identify qualified personnel, a strong certification will provide your customers a way to hire candidates with the skills they need to support their business.

Deep Creek Center uses proven methods to design and implement certification programs. Working with your subject matter experts, we’ll help you build a program that teaches how, when, and where to use your tools to generate optimum business value. Strong skills-based certifications gain uptake in the industry and hold their value through the rigor of their design and their emphasis on doing rather than knowing. Deep Creek Center has worked with several of the world's leading technology companies to develop and bring to market the next generation of IT vendor certification programs, for leading manufacturers in servers, storage networking, and IT security.

Training Delivery

Deep Creek Center supplies expert Subject Matter Experts (SMEs) for IT companies wanting to teach classes on their products. We teach classes in a wide array of high-end technologies including:

• ITIL
• Business Analysis
• Project Management
• Information Security and Assurance

In order to view the course outlines available for each service area, click on the area above then select the Course Outlines link.

ITIL® courses are offered through itSM Solutions LLC, which is an accredited training provider.

E-Learning Integration

Deep Creek Center offers a number of services to help in the design, deployment, and measurement of your e-learning solution. Whether you are repurposing classroom learning to synchronous or asynchronous e-learning, purchasing a new e-learning solution, or trying to get better uptake on the solution you have in place, Deep Creek Center experts can help you get over the hurdles to making your e-learning program easy and effective.

Here are some of the ways we can help you with your e-learning deployment:

Buyer’s Agent for E-learning Solutions

Large e-learning deployments can create a bewildering combination of features, functions, tools, platforms, pricing models, and delivery modalities. Many organizations going through the process for the first time are unfamiliar with the RFI and RFP questions to ask, have difficulty reviewing the options available to them, and have had difficulty with vendor follow-through and commitments to service after the sale. Deep Creek Center advisors can assist you in crafting your RFP to get the answers you really need, and can help you negotiate with the vendors to ensure you get the after-sales service and support you need for a successful deployment.

QA for E-learning Solutions

Getting ready to launch a new e-learning tool? Deep Creek Center provides detailed usability testing and product QA, from link validation to navigation to ease-of-use to content review, assessment, and beta testing. Before you launch your e-learning solution to thousands of untested users, ensure your project is ready for success with a strong QA test.

E-learning Solution Integration

Trying to get all your learning vendors to play nicely together? With the current status of SCORM and the other learning “standards,” it’s no wonder that the single most expensive part of deploying a learning management system are the service fees to make your content play in the system! Deep Creek Center solution providers will help you navigate the “standards,” tell you whose content works and plays well with your LMS, and help you take wasted money out of the learning integration process. If you’d like to spend more of your learning budget on the learning and less on systems integrators, this affordable service is for you!

E-learning launch support

After investing in new e-learning tools, technologies, and content, many organizations fail to capture and excite their employees and customers about the new programs. Let Deep Creek Center help organize and orchestrate your program launch, with press and partner programs, internal announcements, and winning buy-in and joint support from the business units.

Go to Market Strategy

Deep Creek Center principals were instrumental in building the world’s largest independent IT education vendor. They have deep understanding of all aspects of the training business, including marketing, sales, product development, product management, instructional design, ROI, and business analysis.

Many training businesses struggle to differentiate themselves in this challenging and evolving market. Salespersons need to become more consultative and able to deliver tailored solutions to their customers, not just another “2152.” Marketing teams need to effectively leverage many different ways to reach their customers, including direct mail, direct e-mail, the Web, press releases, event management, over-the-air messaging, and of course build and execute successful campaigns to help their organizations drive business and improve awareness. Your instructional teams need to become fully integrated into the business of helping you understand your customers and serve them with the right solutions.

By working directly with your management, sales, marketing, operations, and instructional teams, Deep Creek Center can help you transform your business, reach new levels of revenue and profit, and improve customer satisfaction more than you ever imagined.

Assessments

Deep Creek Center recognizes that effective assessment tools are vital to the success of a training program. These assessments take numerous forms, from student evaluation “smile sheets” to knowledge and skill retention tests to return on investment (ROI) analyses. We design and deliver effective low- and high-stakes assessments that will give a critical measure of the success of your training program.

While labs in the classroom often involve the students in hands-on application of the skills they are to master as part of the training, most programs don’t test the students at all, or settle for a multiple-choice exam at the end of the course to measure progress. This kind of knowledge-based tool is useful, but works better when combined with performance-based elements that test the skills the student has acquired as well as their knowledge, and their ability to adapt them to realistic workplace scenarios.

Assessments have value at multiple stages of the training process:

Measure Customer Satisfaction: Evaluation forms capture the students’ immediate sense of the value of a course, though they will not measure knowledge or skills gained.

Assess Effectiveness and Persistence of Learning: A knowledge and skills-based assessment should ideally be given three times to the students.

• The first examination should take place before the training to show what the student already knows of the curriculum before taking the course.

• A second assessment given just after training when compared to the pre-test will reveal the knowledge and skills the student gained as an immediate result of training.

• The third assessment should be given three to six months after the training to show how much knowledge and skill the student has retained from their training. This will also show how well the training is targeted at the business needs of the students.

Estimate Return on Investment: Based on key performance indicators you’ve measured throughout the learning process, you are armed with the details you’d need to illustrate increased productivity and, as appropriate, you can assign a dollar value to the effectiveness of the training.