This in-depth, instructor-led training course is a cost-effective and impactful way to introduce an IT management and/or support team to the concepts, relationships and benefits of an IT Service Management program using well accepted IT frameworks, methods and standards.
All e-learning courses are professionally produced, streaming video-based courses. E-learning courses provide the same learning materials, including slides, review questions and instruction as a live or live-over-web course. The course includes courseware. There is no exam or certification for this class.
Students gain unlimited access to the course for 90 days.
A detailed outline can be found here.