Services
Below you will find a brief summary of the four main areas of service that Deep Creek Center provides. For more information on an area, click the link to the left.
ITIL®
Today's organizations are becoming ever more reliant on IT to meet and maintain business objectives. ITIL (the IT Infrastructure Library) provides guidance on how to effectively build, deploy, support, and improve services to enable your business.
ITIL systematic approach to managing IT services provides benefits such as:
- Reduced Costs
- Higher Productivity
- Improved IT Service Delivery
- Higher customer Satisfaction
The Service Lifecycle describes five key aspects of provisioning quality services for your business customers.
- Service Strategy – How do we maximize the value of our organizational capabilities and resources to create as much value as we can for our organization and to enable the business to successfully meet its mission?
- Service Design – How do we understand our customers’ specific needs and deploy the right level of service to enable them?
- Service Transition – How do we coordinate moving new services and changes into the live production environment safely and manage the risks to existing services in place?
- Service Operations – How do we support and maintain the services in the live environment to keep them available for the business, and how do we proactively manage and monitor services to ensure their health?
- Continual Service Improvement – How do we drive improvements into our processes and services to improve our organization and the quality of service we deliver?
Our ITIL Training Programs include the following programs:
- Orientation Programs
- Certification Programs
- Workshop Programs
ITIL® courses are offered through itSM Solutions LLC, which is an accredited training provider.
Business Analysis
Business Analysis is one of the fastest growing areas in IT today. In order for organizations to maximize the returns they get on IT budgets, BAs have to help us properly scope, document, and maintain user, service, and business requirements. Whether you build or buy most of your IT solutions, Business Analysts are critical to underpinning and supporting your project’s success.
Deep Creek learning programs also support all aspects of the software development lifecycle (SDLC), including iterative development, acquisition strategies, testing and validation, and quality assurance.
Project Management
Deep Creek Project Management Training will prepare you to solve your project management challenges efficiently and effectively. Benefit from the experience of our PMI or PRINCE2 certified trainers and gain the most up-to-date knowledge about project management processes and methodology.
Information Security and Assurance
Deep Creek’s information security and assurance learning programs provide detailed, current, and engaging security education to enable security professionals and administrators to defend their information systems. Our classes are designed in a “proving ground”-style environment to challenge attendees not only to acquire knowledge, but demonstrate skills and decision-making conducive to effective incident response, security architecture implementation, and validation and testing.