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Course Description

This three-day hands-on course teaches individuals how operational decisions can have an impact on good cyber resilience. It shows how nurturing cyber resilience can support operational effectiveness and business efficiency.

The purpose of the foundation qualification is to understand how decisions impact good/bad cyber resilience. It has a comprehensive approach across all areas and teaches individuals how to make good cyber resilience an efficient part of business and operational management.

Who Should Attend:

The qualification is aimed at professionals within the following areas:

  • IT and security functions
  • Risk and compliance functions
  • Core business functions including HR
  • Finance
  • Procurement
  • Operations and Marketing
  • Corporate Security Officer/ Manager
  • IT Security Officer/ Manager
  • Anyone who would benefit from cyber resilience expertise within the team

Course Outline

Course Introduction

What is Cyber Resilience
What is Cyber Resilience
Balance & Management Systems
People, Process and Technology
Cyber Resilience Needs

Risk Management
What is Risk Management
Risk Management in Action

Managing Cyber Resilience
Management of Cyber Resilience
Adopt, Adapt & Improve

Cyber Resilience CSI
Cyber Resilience CSI and ITSM
Maturity Models
Control Objectives
7 Steps of Improvement
CSI Approach to Cyber Resilience

Cyber Resilience Strategy
Cyber Resilience Strategy & ITSM
Control Objectives
ITSM Strategy & Cyber Resilience
Segregation of Duties & Dual Controls

Cyber Resilience Design
Cyber Resilience Design and ITSM
Control Objectives
ITSM Design and Cyber Resilience

Cyber Resilience Transition
Cyber Resilience Transition & ITSM
Control Objectives
ITSM Transition and Cyber Resilience Part 1
ITSM Transition and Cyber Resilience Part 2

Cyber Resilience Operation
Cyber Resilience Operation and ITSM
Control Objectives
ITSM Operation and Cyber Resilience Part 1
ITSM Operations and Cyber Resilience Part 2

RESILIA Foundation Summary and Exam Prep




An optional 100 minute, 50 question, closed book multiple choice examination is administered by an independent proctor at the end of the course. Certification is through ACQUIROS.

Reference Material

Each student will receive a workbook. Other RESILIA-related study material and books are available for purchase prior to, or during, the class.

Credits Earned

18 PDU Credits

Course Director

Patrick von Schlag
Mr. von Schlag has more than 25 years of real-world experience managing IT and business organizations. He has served as a consultant, facilitator, and instructor in support of more than 200 ITSM program deployments, with a focus on practical benefits. He holds all 11 ITIL 2011 certifications and runs an accredited learning consultancy focused on “Making ITIL Work ™ in real organizations. His customer list includes The Walt Disney Company, Microsoft, Nike, Sears, US Marine Corps, US Army, US Air Force, 2nd and 5th Fleet US Navy, DISA, IRS, Federal Reserve, The Hartford, Citigroup, Amgen, Los Angeles County, Port of Long Beach, GDIT, Accenture, Serco, Deloitte, and hundreds of other market-leading companies.

Register Soon!

Purchase E-Learning Course


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