• Home
  • ITIL Lifecycle Service Strategy (SS)

ITIL Lifecycle Service Strategy (SS)

  • Upcoming Events

    Self-Paced - Online courses to suit your schedule

    200.00 ITIL Service Lifecycle Management: Service Strategy self-paced e-learning

    $885
    July 9 - July 11

    200.15 ITIL Lifecycle Service Strategy (SS)

    $2300
    October 1 - October 3

    200.16 ITIL Lifecycle Service Strategy (SS)

    $2300
Course Length
4 days
Credits Earned
28 PDU credits
This three-day hands on program leads to a Certificate in ITIL Service Lifecycle Management - Service Strategy. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Strategy domain of the ITIL® Service Lifecycle. 

What You Will Accomplish

  • Leading discussions on Service Strategy
  • Defining services and market spaces
  • Conducting strategic analysis
  • Applying Financial Management
  • Managing demand
  • Driving strategy through the Service Lifecycle
  • Understanding Critical success factors and risks

Who Should Attend

The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of ITIL practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization. Job Roles include:
  • Senior IT Mgmt (CIO/CTO, IT Director, VP IT)
  • Senior Program Management and PMO Leadership
  • Portfolio Management
  • IT Financial Management
  • Enterprise Analysts

Course Outline

  • Value Creation and the Mind Gap
    • Marketing Services
    • Communicating Utility and Warranty
    • Leveraging Service Assets
    • Service Provider Models
    • Value Networks
    • 4 Ps of Strategy
    • Challenges, CSFs, and Risks
  • Defining services and market spaces
    • Define the Market
    • Develop the Offerings
    • Service Portfolio Management
  • Conducting Strategic Analysis
    • Outcome- vs Constraint-driven models
    • Integrating Strategy into the Lifecycle
    • Managing Demand, Quality, and Warranty
Go into the Text mode of the WordPress editor.
Copy one section of the outline and put it here.
Go into the Text mode of the WordPress editor.
Copy one section of the outline and put it here.
Go into the Text mode of the WordPress editor.
Copy one section of the outline and put it here.
Go into the Text mode of the WordPress editor.
Copy one section of the outline and put it here.
Go into the Text mode of the WordPress editor.
Copy one section of the outline and put it here.

Course Director

Patrick von Schlag