ITIL Capability Planning, Protection and Optimization (PPO)

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Course Description

This five-day hands-on program leads to a Certificate in ITIL Service Capability Management – Planning, Protection and Optimization. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Planning, Protection and Optimization subject areas are:

  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Demand Management
  • Risk Management
  • Information Security Management

Who Should Attend?

The Service Capability series will be of interest to candidates who wish to be certified in a deep level understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum; however the primary focus is the process activities, execution and use throughout the Service Lifecycle.

Job Roles Include:

  • Service Design Managers
  • Enterprise Architects
  • Business Analysts
  • Project Managers
  • Solution Developers
  • Risk Managers
  • Enterprise Analysts
  • Service Level Managers
  • Service Catalog Manager
  • Service Planners

Prerequisites

ITIL Foundation Certificate in IT Service Management along with IT or ITSM operational experience.

Exam

An optional eight-question, ninety-minute, closed book, multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course. Certification is through ACQUIROS. Candidates must have attended an accredited training course (instructor led or online) to sit for the exam. Each student will be awarded three credits towards ITIL Expert® certification upon successful completion of the exam.

Reference Material

Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.

Credits Earned

4 ITIL Expert Credits
38 PDU Credits

Related Courses

ITIL Certification – Service Capability – Operational Support & Analysis (OSA)
ITIL Certification – Service Capability – Release, Control & Validation (RCV)
ITIL Certification – Service Capability – Service offerings & Agreements (SOA)

Course Director

Patrick von Schlag
Mr. von Schlag has more than 25 years of real-world experience managing IT and business organizations. He has served as a consultant, facilitator, and instructor in support of more than 200 ITSM program deployments, with a focus on practical benefits. He holds all 11 ITIL 2011 certifications and runs an accredited learning consultancy focused on “Making ITIL Work” ™ in real organizations. His customer list includes The Walt Disney Company, Microsoft, Nike, Sears, US Marine Corps, US Army, US Air Force, 2nd and 5th Fleet US Navy, DISA, IRS, Federal Reserve, The Hartford, Citigroup, Amgen, Los Angeles County, Port of Long Beach, GDIT, Accenture, Serco, Deloitte, and hundreds of other market-leading companies.

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