Frequently Asked Questions

  1. How much do your classes cost?
  2. How can I become a Deep Creek instructor?
  3. What are your primary areas of expertise?
  4. What is ITIL?
  5. What is ITSM short for?
  6. How do I register for a class?
  7. How can I get a course outline?

How much do your classes cost?

Deep Creek class prices vary widely depending on whether you are looking for a single student or a whole private class, a 1-day overview or a 5-day workshop. Regardless, because you’re buying the programs directly from the subject matter experts, you will see a savings of 30% or so versus standard pricing from other vendors, and get a better quality instructor to boot.

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How can I become a Deep Creek instructor?

Deep Creek is always seeking talented subject matter experts who have a passion for teaching others. If you are an expert and want to help others become experts, join our team! 

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What are your primary areas of expertise?

While Deep Creek offers access to more than 1000 management and technical training programs, our areas of focus are specifically in IT/business alignment; that is, helping your IT organization better serve customers and create business value. We are best known in the industry for our expertise in IT Service Management (ITIL), Business Analysis and Requirements Management, Program and Project Management, and Information Security.

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What is ITIL?

ITIL is a set of best practices created to help organizations plan and deliver IT Services to support their internal and external customers. The core ITIL publications comprise an IT Service Lifecycle approach, and include Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Taken together, the ITIL books describe a series of processes that enable organizations to create better value for their customers and capture value for the Service Provider organization.

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What is ITSM short for?

ITSM stands for Information Technology Service Management. ITSM is the science behind the ITIL books, focusing IT less on raw execution of IT activities and more on understanding how (or whether!) IT is doing the right things to enable the organization to compete successfully and achieve its mission and vision. The purpose of the ITIL is to provide specific guidance on how service providers can improve the quality of service management in their organizations.

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How do I register for a class?

Deep Creek offers a publicly available schedule of courses. We also offer all of our courses as private on-site programs, and many in live-over-the-Web and rich-media e-learning formats. If you know the course you want, register now!

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How can I get a course outline?

Course outlines for many of our courses are available on the Web site here. If there is a course outline you’re looking for that isn’t here, e-mail us and we will be happy to provide you one.

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