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240.13 ITIL Lifecycle Continual Service Improvement (CSI)

April 30 - May 2

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Continual Service Improvement.

In this program you will learn practical skills in driving the systemic change that is needed to make CSI really “continual” and to drive improving process and service maturity across your organization.

  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles
  • Continual Service Improvement Process
  • Continual Service Improvement Methods and Techniques
  • Continual Service Improvement technology related activities
  • Organization and technology for Continual Service Improvement
  • Understanding Implementation approaches, Challenges, Critical Success Factors and Risks
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Details

Start:
April 30
End:
May 2
Event Categories:
,
Website:
http://deepcreekcenter.com

Venue

Online

Organizer

Deep Creek Center
Phone:
410-456-4217
Email:
info@deepcreekcenter.com
Website:
http://deepcreekcenter.com
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