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April 2018

210.13 ITIL Lifecycle Service Design (SD)

April 9 - April 11

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Design. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Design domain of the ITIL® Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Design areas: Introduction to Service Design Service Design Principles…

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540.20 Effective Methods of Software Testing Workshop

April 16 - April 18
$2100

Register Below! Proactive Testing™  delivers better software in less time through more effective testing with results that overcome traditional user, manager, and developer resistance. Applying strategies and techniques that spot many common ordinarily-overlooked risks, Proactive Testing™ makes sure the most important unit/component, integration/assembly, system, and UAT testing is done in the shortest window. Catching more defects early allows easier fixes and prevents showstoppers and other costly errors. Proactive Testing™ can cut developer time, effort, and aggravation. After establishing core concepts,…

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220.13 ITIL Lifecycle Service Transition (ST)

April 16 - April 18

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL™ Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Transition areas: Introduction to Service Transition Service Transition Principles Service…

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230.13 ITIL Lifecycle Service Operation (SO)

April 23 - April 25

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Operation. This program provides detailed information on the processes, functions, tools, roles, and implementation support needed to deliver and sustain quality IT Services in the live production environment. Introduction to Service Operation Service Operations Principles Service Operation Processes Common Service Operation Activities Organizing Service Operation: Functions Organizational Structures Roles and Responsibilities Technology Considerations Implementation Considerations

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240.13 ITIL Lifecycle Continual Service Improvement (CSI)

April 30 - May 2

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Continual Service Improvement. In this program you will learn practical skills in driving the systemic change that is needed to make CSI really “continual” and to drive improving process and service maturity across your organization. Introduction to Continual Service Improvement Continual Service Improvement Principles Continual Service Improvement Process Continual Service Improvement Methods and Techniques Continual Service Improvement technology related activities Organization and technology for Continual Service…

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May 2018

510.22 Modeling Techniques for the Business Analyst

May 7 - May 10
$2100

Register Below! Business Analysts are responsible for clear communication between IT and  key business participants. By clearly communicating business requirements among key stakeholders, business analysts clarify business requirements, foster better collaboration for IT solution design and build, and create clear validation points to ensure a successful outcome. This class focuses on the many types of modeling techniques that are used by the business analyst in system development and provides hands-on experience for attendees to learn how to develop and interpret…

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320.11 ITIL Capability- Service Offerings and Agreements (SOA)

May 7 - May 11

This five-day hands-on program leads to a Certificate in ITIL Service Capability Management - Service Offerings and Agreements. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Service Offerings and Agreements subject areas are: Service Portfolio…

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520.21 Software Quality Assurance

May 14 - May 16
$2100

Register Below! Proactive SQA™ is a key basis of significant value-enhancing revisions to IEEE SQA Std. 730’s often-resisted “traffic cop” enforcement of procedural compliance. SQA also addresses but is not synonymous with tail-end quality control (QC) testing, catching errors right before they go out the door when they are too expensive and risky to fix. Effective systems organizations realize SQA can and should do far more, contributing proactively to assure the software process in fact does the right things well…

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630.17 Project Management Professional (PMP)®

May 14 - May 18
$2900

The Project Management Institute PMP® Credential, proves and ensures your knowledge about important project management processes including scope management, risk management, stakeholder management, budget planning and resource management. This credential is the most authoritative credential for project managers in the United States.

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330.11 ITIL Capability- Planning, Protection and Optimization (PPO)

May 14 - May 18

This five-day hands-on program leads to a Certificate in ITIL Service Capability Management - Planning, Protection and Optimization. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Planning, Protection and Optimization subject areas are: Availability Management…

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