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September 2017

220.10 ITIL Lifecycle Service Transition (ST)

September 25 - September 27
$2100

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL™ Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Transition areas: Introduction to Service Transition Service Transition Principles Service…

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October 2017

230.10 ITIL Lifecycle Service Operation (SO)

October 2 - October 4
$2100

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Operation. This program provides detailed information on the processes, functions, tools, roles, and implementation support needed to deliver and sustain quality IT Services in the live production environment. Introduction to Service Operation Service Operations Principles Service Operation Processes Common Service Operation Activities Organizing Service Operation: Functions Organizational Structures Roles and Responsibilities Technology Considerations Implementation Considerations

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240.10 ITIL Lifecycle Continual Service Improvement (CSI)

October 9 - October 11
$2100

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Continual Service Improvement. In this program you will learn practical skills in driving the systemic change that is needed to make CSI really “continual” and to drive improving process and service maturity across your organization. Introduction to Continual Service Improvement Continual Service Improvement Principles Continual Service Improvement Process Continual Service Improvement Methods and Techniques Continual Service Improvement technology related activities Organization and technology for Continual Service…

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November 2017

200.11 ITIL Lifecycle Service Strategy (SS)

November 6 - November 8
$2100

This three-day hands on program leads to a Certificate in ITIL Service Lifecycle Management – Service Strategy. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Strategy domain of the ITIL® Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Strategy areas: Leading discussions on Service Strategy Defining…

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210.11 ITIL Lifecycle Service Design (SD)

November 13 - November 15
$2100

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Design. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Design domain of the ITIL® Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Design areas: Introduction to Service Design Service Design Principles…

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220.11 ITIL Lifecycle Service Transition (ST)

November 27 - November 29
$2100

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL™ Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Transition areas: Introduction to Service Transition Service Transition Principles Service…

Find out more »
December 2017

230.11 ITIL Lifecycle Service Operation (SO)

December 4 - December 6
$2100

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Operation. This program provides detailed information on the processes, functions, tools, roles, and implementation support needed to deliver and sustain quality IT Services in the live production environment. Introduction to Service Operation Service Operations Principles Service Operation Processes Common Service Operation Activities Organizing Service Operation: Functions Organizational Structures Roles and Responsibilities Technology Considerations Implementation Considerations

Find out more »

240.11 ITIL Lifecycle Continual Service Improvement (CSI)

December 11 - December 13
$2100

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Continual Service Improvement. In this program you will learn practical skills in driving the systemic change that is needed to make CSI really “continual” and to drive improving process and service maturity across your organization. Introduction to Continual Service Improvement Continual Service Improvement Principles Continual Service Improvement Process Continual Service Improvement Methods and Techniques Continual Service Improvement technology related activities Organization and technology for Continual Service…

Find out more »
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