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September 2017

220.10 ITIL Lifecycle Service Transition (ST)

September 25 - September 27
$2100

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL™ Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Transition areas: Introduction to Service Transition Service Transition Principles Service…

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520.17 Software Quality Assurance

September 27 - September 29
$2100

Register Below! Proactive SQA™ enhances the original  IEEE SQA Std. 730’s. This revision addresses not only procedural compliance, but also proactive quality control (QC) testing allowing businesses to catch errors before they go out the door and become too expensive and risky to fix. Effective systems organizations realize SQA does more than contribute proactively to the software process, but also ensures the right things are done well and more cheaply by catching and preventing errors early. This interactive workshop explains…

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October 2017

230.10 ITIL Lifecycle Service Operation (SO)

October 2 - October 4
$2100

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Operation. This program provides detailed information on the processes, functions, tools, roles, and implementation support needed to deliver and sustain quality IT Services in the live production environment. Introduction to Service Operation Service Operations Principles Service Operation Processes Common Service Operation Activities Organizing Service Operation: Functions Organizational Structures Roles and Responsibilities Technology Considerations Implementation Considerations

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100.46 ITIL Foundation

October 4 - October 6
$1900

This three-day Foundation certification training program introduces the student to the fundamentals of IT Service Management. This course prepares students for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying successful ITIL-based Service Management programs. The course includes courseware and the exam. Students who take the ITIL Foundation class with Deep Creek Center have a 98% pass rate.

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500.35 Business Analysis for the IT Professional

October 9 - October 12
$2100.00

The business analyst role has evolved from that of a business procedures analyst to that of a business liaison between the non-technical user community and the technical solution providers. This course provides proactive, introductory coverage of the knowledge and skills essential to business analysts today and the foreseeable future.

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240.10 ITIL Lifecycle Continual Service Improvement (CSI)

October 9 - October 11
$2100

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Continual Service Improvement. In this program you will learn practical skills in driving the systemic change that is needed to make CSI really “continual” and to drive improving process and service maturity across your organization. Introduction to Continual Service Improvement Continual Service Improvement Principles Continual Service Improvement Process Continual Service Improvement Methods and Techniques Continual Service Improvement technology related activities Organization and technology for Continual Service…

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530.11 Effective Use Case Development

October 16 - October 19
$2300

This four-day class presents an up-to-date, practical guide to use case writing.  Expanding on the classic treatment of use cases, this class provides software developers with a “nuts-and-bolts” tutorial for writing. The course thoroughly covers introductory, intermediate, and advanced concepts in use case development. During the class the instructor will use examples of both good and bad use cases to reinforce the student’s learning. The course includes courseware and the exam. A detailed outline of the class can be found…

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540.17 Effective Methods of Software Testing Workshop

October 23 - October 25
$2100

Register Below! Proactive Testing™  delivers better software in less time through more effective testing with results that overcome traditional user, manager, and developer resistance. Applying strategies and techniques that spot many common ordinarily-overlooked risks, Proactive Testing™ makes sure the most important unit/component, integration/assembly, system, and UAT testing is done in the shortest window. Catching more defects early allows easier fixes and prevents showstoppers and other costly errors. Proactive Testing™ can cut developer time, effort, and aggravation. After establishing core concepts,…

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November 2017

500.36 Business Analysis for the IT Professional

November 6 - November 9
$2100

The business analyst role has evolved from that of a business procedures analyst to that of a business liaison between the non-technical user community and the technical solution providers. This course provides proactive, introductory coverage of the knowledge and skills essential to business analysts today and the foreseeable future.

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100.49 ITIL Foundations

November 6 - November 8
$1900

This three-day Foundation certification training program introduces the student to the fundamentals of IT Service Management. This course prepares students for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying successful ITIL-based Service Management programs. The course includes courseware and the exam. Students who take the ITIL Foundation class with Deep Creek Center have a 98% pass rate.

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