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January 2018

510.20 Modeling Techniques for the Business Analyst

January 15 - January 18
$2100.00

Register Below! Business Analysts are responsible for clear communication between IT and  key business participants. By clearly communicating business requirements among key stakeholders, business analysts clarify business requirements, foster better collaboration for IT solution design and build, and create clear validation points to ensure a successful outcome. This class focuses on the many types of modeling techniques that are used by the business analyst in system development and provides hands-on experience for attendees to learn how to develop and interpret…

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630.15 Project Management Professional (PMP)®

January 15 - January 19
$2900

The Project Management Institute PMP® Credential, proves and ensures your knowledge about important project management processes including scope management, risk management, stakeholder management, budget planning and resource management. This credential is the most authoritative credential for project managers in the United States.

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220.12 ITIL Lifecycle Service Transition (ST)

January 16 - January 18

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL™ Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Transition areas: Introduction to Service Transition Service Transition Principles Service…

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520.19 Software Quality Assurance

January 22 - January 24
$2100

Register Below! Proactive SQA™ is a key basis of significant value-enhancing revisions to IEEE SQA Std. 730’s often-resisted “traffic cop” enforcement of procedural compliance. SQA also addresses but is not synonymous with tail-end quality control (QC) testing, catching errors right before they go out the door when they are too expensive and risky to fix. Effective systems organizations realize SQA can and should do far more, contributing proactively to assure the software process in fact does the right things well…

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230.12 ITIL Lifecycle Service Operation (SO)

January 22 - January 24

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Operation. This program provides detailed information on the processes, functions, tools, roles, and implementation support needed to deliver and sustain quality IT Services in the live production environment. Introduction to Service Operation Service Operations Principles Service Operation Processes Common Service Operation Activities Organizing Service Operation: Functions Organizational Structures Roles and Responsibilities Technology Considerations Implementation Considerations

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100.52 ITIL Foundations

January 29 - January 31
$1900

This three-day Foundation certification training program introduces the student to the fundamentals of IT Service Management. This course prepares students for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying successful ITIL-based Service Management programs. The course includes courseware and the exam. Students who take the ITIL Foundation class with Deep Creek Center have a 98% pass rate.

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240.12 ITIL Lifecycle Continual Service Improvement (CSI)

January 29 - January 31

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Continual Service Improvement. In this program you will learn practical skills in driving the systemic change that is needed to make CSI really “continual” and to drive improving process and service maturity across your organization. Introduction to Continual Service Improvement Continual Service Improvement Principles Continual Service Improvement Process Continual Service Improvement Methods and Techniques Continual Service Improvement technology related activities Organization and technology for Continual Service…

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February 2018

500.39 Business Analysis for the IT Professional

February 5 - February 8
$2100

The business analyst role has evolved from that of a business procedures analyst to that of a business liaison between the non-technical user community and the technical solution providers. This course provides proactive, introductory coverage of the knowledge and skills essential to business analysts today and the foreseeable future.

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320.10 ITIL Capability- Service Offerings and Agreements (SOA)

February 5 - February 9

This five-day hands-on program leads to a Certificate in ITIL Service Capability Management - Service Offerings and Agreements. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Service Offerings and Agreements subject areas are: Service Portfolio…

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530.13 Effective Use Case Development

February 12 - February 15
$2300

This four-day class presents an up-to-date, practical guide to use case writing.  Expanding on the classic treatment of use cases, this class provides software developers with a “nuts-and-bolts” tutorial for writing. The course thoroughly covers introductory, intermediate, and advanced concepts in use case development. During the class the instructor will use examples of both good and bad use cases to reinforce the student’s learning. The course includes courseware and the exam. A detailed outline of the class can be found…

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