Archives of ITIL

Does cloud computing spell death to ITIL?

I recently overheard someone suggest that cloud computing could be “the death of ITIL.” This underscores a claim I’ve made for some time…that most people STILL think of ITIL as “an operations thing.” Certainly, cloud providers will continue to need to use mature, well-underpinned processes to manage the applications, storage, infrastructure, and facilities that the […]
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Common sense isn’t so common

Sounds like we’re having a few of the usual pseudo-debates on a number of the LinkedIn groups again…I always hesitate to get involved in these conversations because so much of this is common sense, but then again, perhaps common sense isn’t so common. Certification v Experience Isn’t this silly? It was silly for CNAs, MCSE’s, CISSPs, and […]
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Integrating ITIL with project management

One of the many issues facing organizations trying to get substantial traction with ITIL initiatives is the incorrect perception that ITIL is “for operations.” I can’t begin to count the number of developers and project managers who have openly asked in one of my Foundations classes “this isn’t for projects, right?” Well, yes, of course […]
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ITIL hands make light work…

Today’s post really is meant to remind all of us (myself very much included) why ITIL and IT service management matter. 20 years ago, if my email service went down, hardly anyone even noticed (On my BITNET account, I probably could send e-mail to about 5 people). Now, an e-mail outage can disrupt world commerce […]
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Changing the way we think about change management

One of the more challenging problems with deploying ITIL processes is our desire to make workflows linear. We teach the lifecycle one domain at a time, and teach processes in association with the book in which they are described. Reality is seldom so tidy, however. Processes like Change Management, Service Asset and Configuration Management, and […]
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What you need to know about ITIL

Was just reading a white paper that a co-worker of mine was using to help explain the basic objectives of ITIL, and it was reflective of its publishing time, mid-2007, when many of us were struggling to figure out exactly how the alignment of V2 processes and the V3 lifecycle would work. There are many good summaries […]
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Introducing how-to videos on ITIL core concepts

In the very near future, we willl be introducing a series of short “How to” ITIL videos on this blog that will focus on implementing ITIL core concepts effectively in the real world. Since the ITIL is not a theory, but an aggregation of practical strategies for managing and supporting IT services, many of my […]
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Deep-Creek-Center-launches-industrys-most-comprehensive-itil-learning-program

Deep Creek Center launches industry’s most comprehensive ITIL learning program

Solution will alleviate access problems for ITIL Intermediate and Advanced training programs via rich media classes.   View demo Deep Creek Center, a leading provider of ITIL training, mentoring, and consulting services, announced the launch of a global initiative to combat limited access to the skills-based training needed to support industry ITIL initiatives. Deep Creek’s comprehensive ITIL certification […]
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Building a Service Culture

[button color=”#000000″ background=”#ff9900″ size=”large” src=”./call-schedule”]Register Now![/button] Course Description The basis for IT service provider organizations to deliver better value to their business customers begins with creating a “service culture.” Service culture is much more pervasive than a simple “customer service” perspective; it pervades what we do, how we do it, why we do it, and […]
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